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Need help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Accessibility Services

The Key West Shipwreck Museum is accessible for ADA service dogs. A service animal is any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals.


How can I get a refund for my ticket?
Please go to Refund information.

I could not use my Ticket. What should I do?
All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Customer Service


Write to Us:
Key West Shipwreck Treasure Museum
Attn: Guest Relations
108 Sea Grove Main St.
St. Augustine FL 32080.