full screen background image

Refunds

At the Key West Shipwreck Museum, we work very hard to insure that our guests receive the best tour and treatment in the industry. We believe strongly in our products and stand behind our 100% money back guarantee. If you were dissatisfied with your visit we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*. Your assistance in pointing out our failures gives us the opportunity to improve our products… and hopefully convince you to give us another chance.

Refunds for tickets purchased at a ticket booth can be submitted two ways:

1. Email us for ticket refunds

2. United States mail to:

Key West Shipwreck Museum

Whitehead Street

Key West, Florida 33040

All refund requests must include:
1. Refund request form – Download ticket refund form
2. The used and unused portion of your ticket OR a copy of your receipt
3. If you are submitting via email, a pdf of used and unused portion of your
ticket OR your receipt.

Refunds are issued as a check form in United States Dollars. Processing time is 4-6 weeks from date received by Guest Relations.

*Reservation Based Tours/Attractions. Some restrictions apply.
Reservation based tours or attractions are subject to “limited seating” and “times certain” policies and therefore do not fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase of a reservation based tour or attractions we will make every effort to work with you and the product supplier to determine if a fair solution can be met

Google